FAQ

FAQ

Ordering and Payment

Move your mouse over the menu icon at the top-left of the screen, and click My Account. Once the new page loads, enter the required information in the specified fields.

If you previously created a Radiant RG-CELL account but you have forgotten your password, proceed to My Account and click on “Lost your password?” You will need to provide the email address that you used when you created the account to reset your password.
To change any of the details stored in your account profile, sign in to your Radiant RG-CELL Account, where you have the option to “edit your password and account details”, including your name, last name, email. All billing and shipping details can be also managed from your account dashboard.
You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

Ordering Process & Management

What methods of payment do you accept?

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express

For more information, please read Ordering and Payment section.

Stock availability is updated regularly. If a product you try to order is out of stock, it will be reflected on the product page. You will be able to choose a back order option, or an option to receive an email notice once an out of stock product is available
Some of our offers are only valid for a limited time. But we’re always adding great new offers to our site, so make sure to check back often.
Yes, after submitting your order, you will see a Purchase Confirmation screen, which you may want to print for your records. In addition, we will send you another email confirmation after your order has shipped to track delivery of your package.
Please contact us at (800) 506-0665, or through our Customer Service contact form, or by emails sales@rg-cell.com.
Please allow up to two business days for order processing and five to seven business days for shipping in the US. Orders shipped outside of the US are typically delivered within 5-10 business days from ship date. For more information, please read Shipping Information section.

Orders are generally processed within 24-48 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

  • We were unable to obtain a proper credit approval for your purchase
  • We were provided a credit card billing address that could not be verified with your credit card issuer

Please note that it’s important to provide phone number, so that we may reach you to discuss any problems with your order.

To track your order status sign in to your Radiant RG-CELL account. Go to the account details page where you can see the status of all your current and past orders. You can also check your order status on Order Tracking page. In addition, we will send you another email confirmation after your order has shipped to track delivery of your package.
To track your order status sign in to your Radiant RG-CELL account. Go to the account details page where you can see the status of all your current and past orders. You can also check your order status on Order Tracking page. In addition, we will send you another email confirmation after your order has shipped to track delivery of your package.

Products

To clarify how long you can use your product once you opened it, Period After Opening (PAO) sign is used. Try finding “open jar” sign with a number followed by the letter M, , where number indicates how many months the product can be safely used for after opening and appears as follows: 
The alcohol used in our extracts is plants derived. It serves as a natural emulsifier, preservative and carrier, helping ingredients penetrate the skin. Our alcohol is derived from a fermentation and distillation process and is gluten-free.
Yes, they are. We’re proud to have formulations which are free of all “hot list” chemicals. For more information about all the chemicals on that list click here.
No! You can be absolutely certain that none of the Radiant RG-CELL Cosmeceuticals or any of the raw materials used in their manufacture have been tested on animals–either by us or by anyone on our behalf. Radiant Rg-CELL does not conduct or commission any animal testing in the safety assessments of our ingredients, formulations, finished products or any new product formulations. The raw materials and manufacturing processes we use are such that all the products can be safely tested on volunteers during development. We also believe that these tests are far more informative than any tests performed on animals.
A daily regimen of cleansing, toning and moisturizing with Radiant RG-CELL can produce noticeable effects within several days. A healthy lifestyle complements Radiant RG-CELL cosmeceuticals proper nutrition and a holistic skin care routine help restore balance to the skin.
All products for use around or near the eye undergo ophthalmologic testing. All products are also dermatologically tested.
All Radiant RG-CELL products and ingredients are evaluated to the highest quality and safety standards and regulations. Because Radiant RG-CELL skin care products are natural and contain none of the harsh and irritating ingredients that are found in many traditional products they are all perfect for pregnant women. However, if you have any concerns about using any product or ingredient while pregnant or nursing, we encourage you to discuss it with your doctor.