Privacy Policy

Privacy Policy

Ordering and Payment

Radiant RG-CELL Privacy Policy

Published 10/01/2016 12:03 PM | Updated 10/01/2016 12:03 PM

 
 

Radiant RG-CELL (“we, us, or our”) respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our stores, on our website, our social media platforms, or in connection with our social networking or mobile applications, or at one of our events. Our products are available for sale in many locations. Personal information collected in these locations is not provided to us. This Privacy Policy does not address any data collection at our retail partners. When you visit this site, our social media platforms, or our social networking or mobile applications, we may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or in our stores. The types of personal information you may provide to us includes:

  • Contact information (such as name, postal address, email address, and mobile or other phone number)
  • Age and date of birth
  • Gender
  • Username and password
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)
  • Your skincare concerns
  • Contact information for friends or other people you would like us to contact
  • Content you provide (such as photographs, videos, reviews, articles and comments)
  • Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications)
How We Use The Information

We may use the information you provide to:

  • Send you promotional materials or other communications
  • Provide services to you
  • Process your payment card transactions
  • Create and manage your online account, including access to your online and in-store purchase history
  • Assist with product selection and replenishment through our in-store customer registry
  • Respond to your inquiries
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
  • Operate and communicate with you about our social networking or mobile applications
  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies

We also may use the information in other ways for which we provide specific notice at the time of collection.

Information We Collect by Automated Means

When you visit this site or our online advertisements or use one of our social networking or mobile applications, we collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you use one of our mobile applications, we may collect your unique device identifier (or other device identifier) and/or geolocation data in order to offer you certain features or functionalities within that mobile application. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

Technologies We Use Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Services

We may use third party web analytics services on this site, our social media platforms, or our social networking or mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyze how visitors use the site.

You may deactivate the ability of these analytics services to analyze your browsing activities on this site. To exercise your choice with respect to their collection of information on this site:

To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en. To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at: http://www.google.com/intl/en/analytics/privacyoverview.html.

Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our terms and conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

California Do Not Track Notice

Under California law, website and online service operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third party websites, to the extent the operator engages in that collection. At this time, we do not track our customers’ personal information over time and across third-party websites and therefore this requirement does not apply to us.

California law also requires website and online service operators to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information. We do not knowingly permit such third parties to collect any personal information from our site unless you directly provide it to us and we provide it to them with your consent.

Information We Share

We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

  • Our affiliates within the Radiant RG-CELL umbrella of companies
  • Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
  • Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below.

Contacting Us

If you have any questions about this Privacy Policy, please contact us via one of these methods:

  • On the Site, via the CONTACT US section, if available
  • or by phone: For Consumers and Professionals: If you are in the US, call toll-free 800 – 655 – 0048
  • or by email: info@rg-cell.com

Ordering Process & Management

What methods of payment do you accept?

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express

For more information, please read Ordering and Payment section.

Stock availability is updated regularly. If a product you try to order is out of stock, it will be reflected on the product page. You will be able to choose a back order option, or an option to receive an email notice once an out of stock product is available
Some of our offers are only valid for a limited time. But we’re always adding great new offers to our site, so make sure to check back often.
Yes, after submitting your order, you will see a Purchase Confirmation screen, which you may want to print for your records. In addition, we will send you another email confirmation after your order has shipped to track delivery of your package.
Please contact us at (800) 506-0665, or through our Customer Service contact form, or by emails sales@rg-cell.com.
Please allow up to two business days for order processing and five to seven business days for shipping in the US. Orders shipped outside of the US are typically delivered within 5-10 business days from ship date. For more information, please read Shipping Information section.

Orders are generally processed within 24-48 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

  • We were unable to obtain a proper credit approval for your purchase
  • We were provided a credit card billing address that could not be verified with your credit card issuer

Please note that it’s important to provide phone number, so that we may reach you to discuss any problems with your order.

To track your order status sign in to your Radiant RG-CELL account. Go to the account details page where you can see the status of all your current and past orders. You can also check your order status on Order Tracking page. In addition, we will send you another email confirmation after your order has shipped to track delivery of your package.
To track your order status sign in to your Radiant RG-CELL account. Go to the account details page where you can see the status of all your current and past orders. You can also check your order status on Order Tracking page. In addition, we will send you another email confirmation after your order has shipped to track delivery of your package.

Products

To clarify how long you can use your product once you opened it, Period After Opening (PAO) sign is used. Try finding “open jar” sign with a number followed by the letter M, , where number indicates how many months the product can be safely used for after opening and appears as follows: 
The alcohol used in our extracts is plants derived. It serves as a natural emulsifier, preservative and carrier, helping ingredients penetrate the skin. Our alcohol is derived from a fermentation and distillation process and is gluten-free.
Yes, they are. We’re proud to have formulations which are free of all “hot list” chemicals. For more information about all the chemicals on that list click here.
No! You can be absolutely certain that none of the Radiant RG-CELL Cosmeceuticals or any of the raw materials used in their manufacture have been tested on animals–either by us or by anyone on our behalf. Radiant Rg-CELL does not conduct or commission any animal testing in the safety assessments of our ingredients, formulations, finished products or any new product formulations. The raw materials and manufacturing processes we use are such that all the products can be safely tested on volunteers during development. We also believe that these tests are far more informative than any tests performed on animals.
A daily regimen of cleansing, toning and moisturizing with Radiant RG-CELL can produce noticeable effects within several days. A healthy lifestyle complements Radiant RG-CELL cosmeceuticals proper nutrition and a holistic skin care routine help restore balance to the skin.
All products for use around or near the eye undergo ophthalmologic testing. All products are also dermatologically tested.
All Radiant RG-CELL products and ingredients are evaluated to the highest quality and safety standards and regulations. Because Radiant RG-CELL skin care products are natural and contain none of the harsh and irritating ingredients that are found in many traditional products they are all perfect for pregnant women. However, if you have any concerns about using any product or ingredient while pregnant or nursing, we encourage you to discuss it with your doctor.